With our live remote assistance tool, a member of our support team can view your desktop
and share control of your mouse and keyboard to get you on your way to a solution.
How it works:
Step 1: Once you're on the phone with a member of our support team, you will be directed to this page
after your support representative provides you with a unique connection code. You will enter the code
in the field below and click the SHARE MY SCREEN button to initiate the screen-sharing session.
Step 2: You will be prompted to download a small virus free plug-in.
Step 3: With your permission, your support representative can view your screen and share control
of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse
and keyboard, and you can end the screen-sharing session at any time.
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